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Terms & Conditions

Overview

This Agreement sets out the terms for your use of the Bayou Binz trash-can cleaning service. It is between you (“you” or “Customer”) and Bayou Blast Cleaning LLC, dba Bayou Binz (“Bayou Binz,” “we,” “us”). Together with any rules, policies, and price lists we reference and update from time to time, it is the complete understanding between you and us about the service. By using the service, you agree to these terms.

The Service

Bayou Binz is a trash-can cleaning service offered at www.bayoubinz.com. Service begins with the subscription plan you choose at sign-up. Your subscription renews automatically each cycle until you cancel. To cancel, email hello@bayoubinz.com or text us — see Canceling Your Service below.

Your Responsibilities

We send email and text reminders before each service. On your scheduled day, please have your cans at the curb by 6:00 a.m. If that isn’t possible, leave them visible from the street and easy to reach. Our service hours are 6:00 a.m. to 6:00 p.m. If your community doesn’t allow cans to be left out for pickup an extra day, you can add our optional can-retrieval service at sign-up (see Billing & Charges) and we’ll bring them from their storage spot for you. Without that add-on, cans that aren’t at the curb are treated as a missed set-out (see Rescheduling).

After your first clean, we place a small sticker on your can so we clean the right one on future visits. Please leave the sticker in place — it keeps us from cleaning the wrong can.

For a Clean We Can Perform

Please empty your can before service. We may be unable to clean a can that has:

  • More than one bag of garbage, or any bag over 25 pounds
  • Loose trash, yard waste, diapers, or pet waste
  • Hazardous materials — chemicals, paint, glue, or other adhesives
  • Building materials such as plaster, stucco, or concrete

Rescheduling

If your can can’t be cleaned on your scheduled day, let us know before 7:00 a.m. that day and we’ll reschedule for the next time we’re in your area. If you don’t tell us, we’ll still try; if we can’t complete the service once our truck is there, we’ll email you to explain. Because of the cost of sending a crew and vehicle, no refunds are issued after 7:00 a.m. on the day of service.

Canceling Your Service

You can cancel anytime by emailing hello@bayoubinz.com or texting us. We need your cancellation before 7:00 a.m. on your service day; no refunds are issued after 7:00 a.m. on the day of service.

Plan minimums. Each subscription plan includes a minimum number of cleans, shown when you sign up:

  • Monthly ($15 per clean): 3-clean minimum
  • Every other month ($20 per clean): 2-clean minimum
  • Quarterly ($25 per clean): 2-clean minimum

If you cancel before completing your plan’s minimum, you authorize us to charge the difference between your plan’s minimum total and what you’ve already paid. This keeps a recurring plan from being used to get a single discounted clean — a stand-alone one-time clean is $45, and the first clean is our most involved.

Examples. On monthly service: cancel after your first clean (you’ve paid $15) and you’re charged the $30 difference to reach the $45 minimum; cancel after the second ($30 paid), the remaining $15. On quarterly service: cancel after the first clean ($25 paid) and you’re charged the $25 difference to reach the $50 minimum.

What We Do If We Miss a Visit

If we don’t clean on your scheduled day for a reason that isn’t covered by your responsibilities above, we’ll make it right — at our discretion — by either scheduling your service for the next available day or crediting you for the missed visit.

Billing & Charges

You agree to pay the fees for your plan at the prices in effect for your area when you sign up. Your plan price covers your first can; each additional can is $10 per clean. Can retrieval is an optional add-on you select at sign-up — $2 per can, per clean — for customers whose community doesn’t allow cans to stay at the curb; we bring the cans from their storage spot, clean them, and return them. Fees don’t include sales or other taxes unless required by law.

How billing works. You keep a card on file with us (processed securely by Stripe). We don’t charge you at sign-up. We clean each neighborhood on its scheduled route week, so your first cleaning date depends on when we’re next in your area. Your first charge runs the day before your first cleaning, and that date becomes your recurring billing date for your plan’s cycle (monthly, every other month, or quarterly). Your subscription renews automatically on that date until you cancel. One-time cleans are the exception — they’re paid at checkout.

Card on file. Each time we provide service, you authorize us to charge your card on file. The terms of your card issuer apply to that card. Please tell us promptly if your card number, expiration date, or billing address changes, or if your card is lost or stolen. If a charge can’t be processed, you agree to pay the amount owed on request.

Price changes. We may change prices or add fees. We’ll notify you by phone, mail, or email before a change takes effect. If you keep the service after that notice, you accept the new price; if not, you may cancel.

Prepaid discounts. If you sign up for a special offer with a prepaid, discounted term, those fees are paid in advance and are non-refundable, except in the case of a documented move.

Declined or reversed payments. We may suspend or end your service without notice if a charge is declined, or if your card issuer reverses a payment we believe you owe. These rights are in addition to any other remedies available to us.

Property Access & Photos

You give us permission to enter the area around your cans to perform the service. We may photograph your cans before and after cleaning to confirm the work and improve our service; if we ever use a photo publicly, it will show the can only, not identifying details of your home.

Limitation of Liability

We clean the exterior and interior surfaces of standard residential and commercial trash cans. We aren’t responsible for pre-existing damage, wear, odor, or staining that cleaning can’t remove, or for cans left in a condition we can’t safely service. Our total liability for any claim is limited to the amount you paid us for the service at issue.

Changes to These Terms

We may update how we deliver the service, and these terms, to improve your experience and the program overall. Continued use after an update means you accept it.

Governing Law

This Agreement is governed by the laws of the State of Louisiana, and any dispute will be handled in the courts of St. Tammany Parish, Louisiana.

Contact

Questions about your service or these terms? Email hello@bayoubinz.com.

Bayou Blast Cleaning LLC, dba Bayou Binz — Slidell, Louisiana